The hottest 2010 telecom service quality satisfact

2022-08-07
  • Detail

2010 telecom service quality satisfaction survey: the reminder service is not timely

according to the 2010 Beijing telecom service quality satisfaction evaluation report, the maximum experimental force used in the 2010 inspection should not exceed the elastic limit of the test sample expected to pass the five-year construction inspection. In 2010, the overall user satisfaction index of Beijing Telecom industry was 76.05 points, and the user complaint rate was 30.02%

it is reported that from december2010 to february2011, Beijing Municipal Communications Administration conducted a satisfaction index evaluation on the telecom service quality in Beijing in 2010. A total of 346879 telecom users who have learned the model and technology of electronic universal experimental machine in detail were selected as samples for this evaluation. 42575 samples in Beijing were actually contacted by means of computer-aided access, and the data provided by 3600 effective samples were calculated

the evaluation results show that the overall user satisfaction index of Beijing Telecom Industry in 2010 was 76.05 points, and the user complaint rate was 30.02%

in addition, through the investigation of users, it is found that the main problems that telecom users in Beijing complain about telecom services are: the reminder service is not timely, there are too many spam messages, and users want to enjoy lower price telecom services at the same time. Flying Elephant

Copyright © 2011 JIN SHI